procedure:
Preferred Spa Covers provides shipping services for our customers and also files claims on your behalf. Preferred Spa Covers uses the freight damage policies of the freight carriers. The policies for freight damage are nearly universal within the freight industry; they are not liberal nor client friendly. Please be diligent about managing your claim process, as Preferred Spa Covers will not absorb the cost of denied claims.
The following procedures are required for managing freight claims and repayment for any damage:
1. BEFORE SIGNING for the new spa cover thoroughly inspect the freight, ensuring there is no damage to the outer box.
2. If there is damage to the box, open the box and inspect the spa cover inside as it is common to have damage to the outer box while the cover inside is undamaged.
3. If the spa cover has damage MARK BILL OF LADING (delivery receipt) AS DAMAGED for the cover. Failure to note damage on the BOL will waive all liability and future claims with the freight carrier, and the claim will ultimately be Declined. DO NOT REFUSE SHIPMENT.
4. You must provide photos of the damaged cover, damage to the box and Proline manufacturing label or box cover end for Ideal and Waterfall covers. This is vital in getting a claim paid. (Sample photos to the left)
5. Notify Preferred Spa Covers immediately, providing above mentioned photos and Bill of Lading. Damage notifications with documentation must be provided to Preferred Spa Covers within 5 days of delivery.